No matter how good an individual on the team might be feeling about his or her situation, if the team loses, everyone loses" "When everyone is focussed on one specific business goal and using those to define success, it is difficult for ego to get out of hand.It's the kind of story you would read in books from Reed Hastings or the All Blacks culture. Enjoyed the story she tells about the impact promoting a very competent performer, although not great team player, had on the results to engagement, business and herself. Kathryn, recently appointed CEO, an assertive and confident leader takes all the difficult calls and meetings many leaders often put off. Product oriented books such as Empowered, Measure What Matters or Gallup's Leading High Performance Team program put all the focus on the top of the 5 Dysfunctions Pyramid, the need to Focus on Outcomes, Commitment and Accountability, however it is often the Absence of Trust and Fear of Conflict where problems lie. Thanks for the recommendation Richard Harpin, Mike Fairman, and John Frith. Just finished reading the 5 Dysfunctions of a team by Patrick Lencioni, an easy to read fable which follows the model above for building high performance teams.
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